To help you understand your SaskWater invoice, please refer to the sample below.
SaskWater provides a number of different services to its customers, and some customers may have more than one customer agreement with the company. Our billing system combines all agreement information in to one easy-to-read invoice.
Common terminology found on your SaskWater invoice includes:
SaskWater accepts payments electronically through:
At your online banking site, you can register your SaskWater five digit Electronic Payment Account number found at the bottom of your invoice. Once this number is registered, you can make payments online, by phone or in person at your financial institution or ATM.
If you have questions about how to set up electronic payment, either contact your financial institution or a SaskWater Customer Service Representative at
1-888-230-1111, press 2.
A deferred payment plan is available to customers who experience large unexpected leaks on their water systems. While customers are responsible for maintaining their own water systems and infrastructure, SaskWater does recognize that circumstances outside of our customers’ control may occur that result in significant water losses. SaskWater offers payment options to customers meeting eligibility requirements to assist with the unusually large invoices following a leak. To find out if you qualify or how deferred payment works, please contact one of our Customer Service Representatives toll free at 1-888-230-1111.
SaskWater accepts payments by cheque. Cheque payments can be made out to SaskWater and mailed to:
Please detach the invoice stub and return it with your payment in the enclosed self-addressed envelope.
In order to avoid Late Payment Charges, payment must be received by SaskWater on or before the deadline noted on your invoice stub. After that date, Late Payment Charges will be assessed on any outstanding balances at a rate of 18.0% per annum, compounded monthly, for an effective annual interest rate of 19.56%.
The Invoicing and Payment Policy addresses invoicing frequency, responsibility to pay, late payment charges and account collections. This policy outlines the expectations for both SaskWater and its customers.
SaskWater has a mix of agreements where in some cases rate adjustments are determined by SaskWater (referred to as discretionary customers), and in some cases rates are established based on formulas within water supply agreements (referred to as legacy customers).