Any questions regarding your SaskWater invoice can be directed to one of our Customer Service Representatives by calling 1-888-230-1111.
Municipal, industrial and rural pipeline group customers can direct any questions regarding their SaskWater agreement to their Account Manager. If you are unsure of who your Account Manager is or you are an individual user, you can contact one of our Customer Service Representatives by calling 1-888-230-1111.
SaskWater currently supplies potable water to our customers through five stand-alone systems, five regional networks and two transmission systems. In addition, we operate three non-potable water systems.
Visit the Solutions section of the website for more information on SaskWater services if you represent a municipality, industry, a rural pipeline group or are an individual user with a water supply service need.
SaskWater allows individual users to establish connections to our existing pipelines, provided that the necessary capacity is available. If you are interested in establishing a connection to an existing system, visit the Individual Users section of the website.
SaskWater does not serve the cities of Regina or Saskatoon. As a largely wholesale water supplier, SaskWater provides water delivery service to municipalities and rural pipeline groups who then manage the distribution and relationship with their residents and customers.
For assistance you will need to directly contact the city from which you wish to source water. A list of Saskatchewan city contacts can be found here.
As a largely wholesale water supplier, SaskWater provides water delivery service to municipalities and rural pipeline groups who then manage the distribution and relationship with their residents and customers. We cannot comment on what the final rate to residents will be, as this is ultimately set by each individual municipality or rural pipeline group.
SaskWater uses a full-cost pricing methodology, which means that the rate we charge includes the cost to operate, maintain and upgrade water system infrastructure. This ensures the future sustainability of the system and helps to avoid large rate increases when repairs and upgrades become necessary. More information is available in the Invoice Details section of the website.
SaskWater rate adjustments increase the price of wholesale water supply to your municipality or rural pipeline group. These groups incur other costs as they provide distribution services to their customers. As they manage the relationship with their residents and customers, residential rate adjustment are at their discretion. SaskWater cannot comment on what the final rate to residents will be, as this is ultimately set by each individual municipality or rural pipeline group.
Inquiries about source water quality testing or supply, ground water aquifer or well locations, and surface water levels or flows, should be directed to the Water Security Agency. Please visit their website at www.wsask.ca.
There are two types of water advisories that can be issued: Precautionary Drinking Water Advisories (PDWA) and Emergency Boil Water Orders (EBWO).
A PDWA is issued when there is a possibility that problems with the water supply system may exist, although an immediate public health threat has not been identified. They are generally issued in connection with service and maintenance repairs that require the system to be depressurized.
An EBWO is issued when it is determined that a threat to public health exists as a result of contaminated water. Under such an advisory, water must be boiled to ensure bacteriological safety.
More information about water advisories can be found in the Advisories & Service Bulletins section of the website.
Contact a Customer Service Representative at 1-888-230-1111 or send us a message through our contact form.