Customer Service
Advisories & Service Bulletins
Customer Service | Advisories & Service Bulletins
To ensure the integrity and performance of our water infrastructure, SaskWater performs regular maintenance and upgrades to its systems. These activities often require us to temporarily interrupt service delivery to customers.
Customers will receive direct notice of planned or unplanned service interruptions by email, telephone or fax.
Online service bulletins provide progress updates and alert customers to any unplanned delays in restoring service.
As SaskWater is responsible for notifying its affected customers, accordingly, municipalities and rural pipeline groups are responsible for notifying their respective customers (residents).
Where possible, SaskWater posts a schedule of service interruptions to provide early notice to customers of pending maintenance.
Planned Service Interruptions (PSI) are occasions when SaskWater has scheduled important work on a system.
With adequate water storage in place, the effects of any PSI are typically minimal, such as a decrease in water pressure for a short period of time. During larger, more extensive upgrades, the system may need to be completely de-pressurized. In these cases, the WSA and Saskatchewan Ministry of Health will issue a Precautionary Drinking Water Advisory (PDWA) for the system during the time that work is being performed.
Where possible, SaskWater will work with customers to minimize the impact of a service interruption or adjust its timing to coincide with their operations. However, planned interruptions can be subject to last minute changes due to weather, contractor availability or other unforeseen events.
Force majeure events are defined as natural and/or unavoidable events that occur with little or no warning and interrupt the expected course of business, preventing SaskWater from fulfilling contractual obligations. Examples include lightning strikes, flood, freezing, equipment failure, etc.
Depending on the severity and nature of the event, the resulting unplanned service interruption may or may not include the issuance of a Precautionary Drinking Water Advisory (PDWA) or an Emergency Boil Water Order (EBWO).
In the case of any unplanned service interruptions customers will be notified immediately.
