My Invoice

To help you understand your SaskWater invoice, please refer to the sample below showing highlights and explanations for the various sections.

SaskWater provides a number of different services to its customers, and some customers may have more than one customer agreement with the company. Our billing system combines all agreement information in to one easy-to-read invoice.

Account Summary

This section of your invoice lists your previous charges and credits, payments applied, late payment charges and any new charges you have incurred.

1. ISSUE DATE This shows the date the invoice was produced.

2. BILLING PERIOD This indicates the dates included in the current billing cycle.

3. CUSTOMER NUMBER This is the identifi cation number for your account. It identifies you and your location in our new billing system. Please use this number whenever you contact us with questions about your account. Under SaskWater’s old billing system, customers who held more than one agreement with the company received a separate customer number for each agreement. SaskWater’s new billing system uses only one customer number for each customer, regardless of the number of agreements you have. This way, if you need to contact our Customer Service Department with a question about your account, we can access all of your information and better serve your needs.

4. INVOICE NUMBER This number identifi es a specifi c billing period on your account. If you have questions about a specifi c invoice, you can use this number to help us locate the invoice information in our new system.

5. BALANCE FORWARD This shows the total due from your previous invoice.

6. PAYMENT RECEIVED This lists the total amount of payments received by SaskWater since your last invoice was issued.

7. OUTSTANDING BALANCE The outstanding balance is the balance forward from a previous SaskWater invoice, minus any payments received by SaskWater.

8. CURRENT CHARGES Your current charges equal the total amount of new charges, including other services, charges and credits, plus GST, for the current billing period.

9. TOTAL DUE This is the amount owing upon receipt of this invoice. It includes outstanding balances plus current charges.

Bill Details

This section of your invoice lists the usage and charges for each customer agreement you hold with SaskWater.

10. AGREEMENT NUMBER The agreement number indicates the customer agreement to which the charges apply. As stated above, SaskWater’s customers may hold more than one agreement with the company. SaskWater’s old billing system issued separate invoices for each agreement. Our new system conveniently combines all of your information in one easy-to-understand invoice.

11. METER This shows the identifi cation number of the meter.

12. CURRENT This shows the latest reading on your water meter. SaskWater may use estimates based on past readings to determine your consumption.

13. PREVIOUS This shows last period’s meter reading.

14. TOTAL USAGE IN CUBIC METRES (M3) This shows the total consumption for the current billing period. Most water meters measure consumption in cubic metres; however, some may measure consumption in imperial gallons (gal). SaskWater converts meter readings measured in imperial gallons to cubic metres. One cubic metre equals 219.969157 imperial gallons or .219969157 sales units. If you have more than one meter under an agreement, readings will be listed separately for each and the usage will be totaled. The previous reading subtracted from the current reading shows the amount of water you used during the current billing period. Meter readings that appear in brackets are subtracted from your total usage.

15. TOTAL USAGE IN SALES UNITS (SU) While most water meters measure consumption in cubic metres, customer agreements bill consumption in sales units. One cubic metre equals 219.969157 imperial gallons. One thousand imperial gallons equals one sales unit.

16. MINIMUM REQUIREMENT The minimum requirement is the minimum number of sales units for which you will be charged in each billing period, as specifi ed by your customer agreement. Not all customer agreements include minimum requirements.

17. YEAR-TO-DATE This is your total consumption for the calendar year.

18. ACTUAL This is the actual amount in sales units consumed during the current billing period.

19. BILLABLE This is the number of sales units you are being charged for in the current billing period. If your customer agreement does not include a minimum requirement, then the billable sales units will equal the actual amount of sales units indicated on your invoice. If your customer agreement does include a minimum requirement, then the billable amount will equal the greater of the minimum requirement or the actual.

20. RATE This is the rate per sales unit which you are being charged, as specifi ed in your customer agreement.

21. OTHER SERVICES, CHARGES AND CREDITS This section shows any information regarding additional services, charges or credits that have been applied to your account. Any late payment charges will appear here.

22. SUBTOTAL Represents the total charges for the current billing period, before tax.

SASKWATER PAYMENT OPTIONS

At this time, SaskWater accepts cheque payments only. Please detach the invoice stub and return it with your payment in the enclosed addressed envelope.

SaskWater serves several different types of customers, and your invoice may differ from the sample invoice depending on what type of service you have. We have indicated these differences in this guide; However, if you still have any questions or concerns about your SaskWater invoice, please give our Customer Service Representatives a call at 1-888-230-1111.